Terms & Conditions
Privacy Policy

Applicable from 1st September 2021

 

Consulting, Training, Children's and Academic Services

As you may see from this website,  we have been homeschooling a long time and we are happy to share what we have learnt, with you.

Our consultations are there to help you and your family, so we personalize our responses to your needs.

As homeschooling is as diverse as every child, we may not have the answers to every question you ask (e.g. country specific legal regulations or special needs advice). In such cases we will let you know. If we are able to refer you on to someone else who may be able to help you, we will. 

If the services you are requesting exceed the amount of time or fees we have allocated for your session, we will also let you know.

Please know that the information we provide during our sessions is shared with sincerity. Our consultations are based upon honesty and trust. They are confidential. By making a payment for services, you are stating that you agree to not divulge any detailed information shared during the consultations with others. We will endeavour to give you the best information we can, which addresses your concerns, based upon the information you have given us.  

Timing of Bookings

If you cannot find a convenient time available on the website, you are welcome to email us at teducational.consultancy@gmail.com or whatsapp/ telegram on +971 50 207 2247 to discuss further.

Method of Notice

Please note that as Tawakkul Education, we respectfully require that any Cancellations and/or Reschedule requests are received in writing by email. You are responsible for ensuring that we receive your written request by emailing us at Teducational.consultancy@gmail.com. We will reply with written acknowledgement.

Cancellations of Consultation and Private Tuition Booked Appointments
If cancellations are requested at least 24 hours prior to the consultation appointment, the consulting/ tuition fee will be refunded (less admin fees).

If cancellations are requested less than 24 hours prior to the consultation/ tuition appointment , 50% of the set fee will be refunded. 

Failure to appear for the consultation/ tuition, will result in forfeiture of the full fee.

Cancellations of Homeschool Consultation Package Plans

Tawakkul Education is able to issue refunds for any consultations yet to be conducted, less admin fees, provided at least 48 hours notice is given prior to the appointment. If cancellations are requested less than 24 hours prior to the relevant consultation appointment , 50% of that consulting fee will be refunded. Failure to appear for any of consultations, will result in forfeiture of that specific consultation fee. There are no refunds for any services already delivered.

Cancellations of Homeschool Tuition Package Plans

Monthly package plans are payable in advance. Refunds are only available for lessons not yet taught, if a family wishes to cancel the monthly sessions after attending one week of sessions. A Cancellation of Package Fee will be charged. Please email me as soon as possible if you wish to cancel your monthly package. There are no refunds for non-attendance or late attendance of lessons. It is not possible to carry forward any sessions that are missed. 

Rescheduling

Understanding the nature of homeschooling and the possible need to reschedule an appointment, we respectfully request that you initially book an appointment that you are most likely to be able to keep. Please think carefully about your commitments and your children's commitments before booking a specific time/day. With this understanding, rescheduling is allowed on a one time only basis for single appointments, and on a two-time only basis for package plans.

Requests to reschedule are accepted with a minimum of 48 hours notice. If possible, the consultation will be rescheduled to another available time slot, preferably within one to two weeks of the originally scheduled appointment. The rescheduled consultation meeting must take place within three months of the original booking date. If the online consultation meeting has not taken place during this time, we will consider the consultation cancelled by the client and all fees will be forfeited.


Technical Issues

If you encounter IT issues which may delay the start of the online consultation by 15 minutes or more, we may proceed and complete the consultation if time permits. If not, we will work with you to reschedule the consultation to the next available time slot. Unfortunately we cannot guarantee that it will be the same day.

Payments

Bookings and payments made through this website and otherwise, imply that you agree to all the terms and conditions stated.

Refunds

Refunds are processed by email only. If a refund is due, please email us at teducational.consultancy@gmail.com stating all the details for the request of your refund. You must include your complete bank account details for the refund to be processed. An admin fee of $15 will be charged. The deadline for refunds is 4 weeks from the initial email request. Please note that refunds can not be processed beyond the 4 week deadline if there is incomplete or inaccurate information for the family requesting it.

...and Finally

Tawakkul Education reserves the right to reschedule or cancel a consultation meeting, private and/or group tuition at any time. All cancelled sessions will be rescheduled based upon availability.

Tawakkul Education is not responsible for any expenses you may incur as a result of such cancellation or rescheduling.

Tawakkul Education reserves the right to amend, add to or withdraw, any part of this website at any time.

Thank you for taking the time to read these terms and conditions.

Privacy Policy

The Use of Cookies on This Site

In accordance with data privacy regulations, visitors and users of this site are informed that essential cookies are being used on this site. However due to the ability of this site to conduct bookings online, this site may include other types of cookies which might require specific settings.

Cookies are used for:

  • To provide a great experience for visitors and customers.

  • To identify registered members (users who registered to the site).

  • To monitor and analyze the performance, operation and effectiveness.

  • To ensure the platform is secure and safe to use. 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is currently hosted on  platform. We are provided with an online platform which allows us to market our products and services to you. Your data may be stored through the platform's data storage, databases and the general applications. Data is stored on secure servers behind a firewall. 

All direct payment gateways offered by this platform and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at teducational.consultancy@gmail.com

External Links

This website contains links to other websites. Their privacy policies may be different to the one we have stated here. Please be aware that Tawakkul Education cannot be held responsible for the data protection and privacy policies of those linked websites. It is therefore in your interest to check those privacy policies independently.

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.